Cancellation Policy
This statement was last updated July 2025
Service Cancellation Fee
A 25% fee of the agreed service cost will be retained for any cancellation, regardless of reason. This covers administrative and setup efforts.
On-Premise Services
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Minimum 24-hour notice is required.
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Failure to notify results in a $25 fee added to the next invoice.
Subscription Services
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No refunds are issued for the current billing cycle.
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Cancellation requests must be submitted by the 15th of the month to avoid being billed for the next cycle.
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Cancellations received after that will take effect in the following month.
Refund Scenarios
Reason | Fee | Refund Eligible |
|---|---|---|
Other | Case-by-case review | Subject to review outcome |
Financial hardship | ❌ No extra fee | ✅ Refund for unused portion, minus 25% |
Business closing or changing direction | ✅ 25% + possible extra | ❌ No refund for payments made |
Dissatisfaction with service | ❌ No extra fee | ✅ Refund for unused portion, minus 25% |
Moving to another provider / not needed | ✅ 25% + possible extra | ❌ No refund for payments made |
Refund Process
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Must be requested within 30 days of cancellation
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Allow up to 30 business days for processing
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Refunds go to the original payment method
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Bank processing fees may apply
Need to Cancel?
Submit your request via email at info@alphatango.tech
Changes to This Policy
We may update this policy as needed to reflect changes in our practices or relevant laws. Any updates will be posted on this page with a revised effective date.